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Frequently Asked Questions

Frequently Asked Questions

FAQs

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About the Company Where is Smart Exam Resources located? ?
Smart Exam Resources is based in Mumbai, India.
 
IGCSE Buying Options - Mock Exam Series What buying options are available for IGCSE Mock Exam Series? ?
The IGCSE Mock Exam Series is currently available under:
  • 6 Month Access Plan
This duration aligns with exam preparation schedules.
 
Cambridge Primary Resources What buying options are available for Cambridge Primary resources? ?
Cambridge Primary resources are available with:
  • 12 Month Access Plan
This allows extended access for long-term learning support.
 
Cambridge Lower Secondary What buying options are available for Cambridge Lower Secondary resources? ?
Cambridge Lower Secondary resources are currently offered with:
  • 12 Month Access Plan
 
AS & A Level Buying Options What buying options are available for AS and A Level resources? ?
AS and A Level resources are available with:
  • 12 Month Access Plan
Designed to support extended advanced-level preparation.
 
About the Company Is Smart Exam Resources run by Cambridge-experienced faculty? ?
Yes. The platform is led by an educational expert with over 10+ years of formal teaching experience in IGCSE/A-Level schools, and a total teaching career spanning 20+ years. She has completed Cambridge teacher training courses, headed departments, conducted workshops, managed assessments, and contributed to evaluation processes.
 
Resources & Syllabus Are the resources aligned with the latest prescribed syllabus? ?
Yes. Our resources follow the latest prescribed syllabus and are updated regularly.
 
Resources & Syllabus Are the questions sourced from official Cambridge past papers? ?
Yes. Topic questions are sourced from Cambridge past papers. If additional practice is included, it is clearly labelled and is still sourced only from Cambridge boards.
 
Resources & Syllabus How will I know when new questions are added? ?
A red NEW label is shown on recently updated content and remains visible for 10 days after upload.
 
Resources & Syllabus How many years of past paper questions are included? ?
The number of questions varies by subject. Details are available on the Courses and Memberships page. We aim to include the maximum number of years, including the latest years.
 
Accessing Paid Resources How do I access my paid resources after purchase? ?
After logging in:
  1. If you purchased subjects individually, access them from the Courses tab under your profile.
  2. If you purchased discounted combos, access them from the Memberships tab under your profile.
View IGCSE Courses
 
Refunds Do you offer refunds? ?
No. Refunds are not available because all products are digital in nature and access is provided immediately after purchase.
 
Coaching Services Do you provide coaching services? ?
Yes. Coaching is available for Economics, Physics, Chemistry, Biology, Combined Sciences, and Coordinated Sciences. Doubt-solving sessions are also offered.
 
Coaching Services Are the teachers qualified to teach their respective subjects? ?
Yes. All instructors are professionally trained Cambridge educators with relevant subject expertise and experience.
 
Coaching Services Will I get a demo session before booking a class? ?
Yes. A 30-minute demo session is available (chargeable). Please request details via email at [email protected].
 
Pricing & Conduct Can I request discounts or negotiate pricing via repeated emails? ?
We request users to avoid repeated bargaining or discount emails. All available offers, discounts, and coupons (if any) are already displayed on the website.

Our team must prioritize academic and support-related queries. We encourage respectful communication and professional conduct at all times.
 
Pricing & Value Are your resources reasonably priced? ?

Yes — and intentionally so.

Quality education resources require thoughtful design, deep subject expertise, and extensive research. Our materials are carefully curated, structured, and continuously refined to provide students with in-depth understanding rather than superficial practice. This commitment to quality is what sets Smart Exam Resources apart.

We believe that quality comes at a price. Just as we choose the best vacations, the best clothing, trusted brands, or comfortable hotels without compromising on standards, academic resources — which directly influence learning outcomes — deserve the same thoughtful consideration.

Our pricing reflects the depth, accuracy, and long-term value of the resources we provide. They are designed not simply as materials, but as structured academic support tools that help students learn smarter and perform better.

That said, every learner makes their own choices. If price is the primary deciding factor, there are many alternatives available. However, if you are looking for carefully developed, high-quality resources built with expertise and purpose, you are in the right place.

 
Pricing & Conduct What happens if users repeatedly harass or abuse the support team? ?
Harassment is not tolerated. Repeated abusive or disruptive communication may result in account restriction or blockage, whether the account is free or paid.